Privacy Policy

This Privacy Policy outlines how we collect, store, and process the personal information (“Personal Information”) of our customers through the website. We are committed to protecting your personal information and will make every effort to ensure that the information you provide during your use of our website is kept secure and protected from unauthorized access.

However, we cannot guarantee that all unauthorized access will be prevented. In the case of unauthorized access beyond our control, the company will not be held liable for any claims, disputes, or damages arising from or related to such unauthorized access.

To better understand our policy on the collection, storage, and use of personal information when using this website, please read the following privacy policy:

I. Purpose and Scope of Information Collection

To access and use certain services on the website, you may be required to register personal information (Email, Full Name, Phone Number, etc.). All information provided must be accurate and lawful. Our website is not responsible for the legality of the information provided.

We may also collect information about the number of visits, including the pages you view, the links you click, and other information related to your connection to our website. We also collect information from the browser you use whenever you visit the website, such as your IP address, browser type, language, time of access, and the addresses your browser accesses.

II. Scope of Use of Information

The information collected through the website will be used to:

  • Assist customers in purchasing products
  • Answer customer inquiries
  • Conduct customer surveys
  • Carry out promotional activities related to SIU PACK’s products and services

If customers need support or have inquiries that require contacting us through the website, they may be asked to provide personal information (Email, Full Name, Phone Number, etc.). All information provided must be accurate and lawful. SIU PACK is not responsible for the legality of the provided information.

When necessary, we may use this information to contact you via various methods such as: sending you invitations, order confirmations, thank you letters, technical information, and security updates. We are committed to using your personal information strictly in accordance with the stated purposes. If we need to use your information for any purpose outside of the original scope, we will notify you and only use it with your consent.

III. Information Retention Period

We will store the personal information provided by customers on our internal systems for the duration of providing services or until the purpose of collection is fulfilled, or when the customer requests the deletion of their information.

IV. Individuals or Organizations with Access to Information

Customers agree that, when necessary, the following individuals or organizations may have the right to access and collect their information:

  • Management Board
  • Competent state authorities
  • Parties making claims and proving customer violations (if applicable)

V. Address of the Personal Information Collector and Administrator

SIU PACK COMPANY

Headquarters: 30 Trương Quốc Dung, Phường 08, Quận Phú Nhuận, Thành phố Hồ Chí Minh, Vietnam

VI. Method for Customers to Access and Edit Their Personal Data

Customers have the right to review, update, modify, or delete their personal information by logging into their account and accessing their account management page or contacting the Management Board for assistance. However, any modifications, additions, or deletions to personal information must comply with the registration requirements for accounts on the website.

VII. Commitment to Protecting Personal Information

We are committed to protecting your personal information by all possible means. We will use various security technologies to protect this information from unauthorized access, use, or disclosure. We recommend that you keep your account password secure and avoid sharing it with anyone. If using a shared computer, you should log out or close all open website windows.

VIII. Mechanism for Receiving and Resolving Complaints Regarding Personal Information

Customers have the right to file complaints regarding the disclosure of personal information to third parties by contacting the management team of SIU PACK via the company’s address or by email at: info.siupack.com.au.

The company is responsible for taking technical and operational measures to verify the content of the complaints.

The time to process complaints related to personal information is 7 days.

IX. Contact Information

We welcome any suggestions, contacts, and feedback regarding this Privacy Policy. If you have any questions, please feel free to contact us!